No. We start building your controller soon after you submit your order. Because it's created per your specifications, no design changes are allowed once your order is submitted. However, if you receive a duplicate order for your custom designed controller, please reach out to support for assistance.

We aim to have the controller in your hands within 3 to 4 weeks of placing your order. If you don't see an email confirmation with your order, check your spam or junk folders.

Check the thumbsticks to see if they're positioned correctly, and try wiggling them to see if they're loose. If the thumbstick pads feel loose, remove them. Replace the thumbstick pads with new ones, or reinstall with a shim like a sliver of paper or plastic, and check to see if they feel loose.

When you open the Xbox Accessories app, scroll over to your controller and select Configure to get started. Choose New profile, and then make your changes. When you're done, press the B button  for your changes to take effect. If you're changing an existing profile, choose it from the list, and then select Edit.